Plausteiner Professional Optical (1984) Ltd (“Professional Optical”, “PO”,”Professional”, “we”, “us”, “our”) respects your privacy and will at all times seek to comply with privacy laws. This privacy policy covers the site The personal information we collect about our users shall be carefully and adequately processed, and will not be disclosed, rented or sold to third parties other than described within this privacy policy.

We collect information to be able to process your order and to offer you our newsletter and special deals when it is time to refill your order (this will include your name, date of birth, e-mail, postal addresses, credit card information and details of any prescription supplied to you by your optician or medical practitioner). You will need to give your consent before any processing takes place and your personal data will only be used for the purposes stated in these terms and conditions and or at the point of collection. We are committed to maintaining the highest standards of personal data protection and will not collect information about you without your consent.

When you apply for a job the information we will collect is name, email address, referral source, address, and a resume that you may either upload to the site or import from linkedin. We use this information to determine whether or not you are eligible for the position in which you have applied and so that we may contact you to set up an interview.

If you wish to refill your last order we will collect your email address and postal code and use the personal information and prescription information you have on file with in order to fulfill your request.

If we implement a try-on module on our site, we will allow you to upload a photo of yourself so that you are able to try glasses or contacts on your photo to see what they would look like on you before ordering. If you wish to remove your photos from the site, you may do so by logging into your account and deleting it or by emailing us at the email address provided below.

Invite Friends

If you choose to use our referral service to invite a friend to our site, we will ask for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at to request that we remove this information from our database.

Social Media

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Facebook Connect or other OpenID provider

If you can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Import Contacts

You may be able to import contacts from your Outlook or other email account address book to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.

Links to Other Sites

This site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and read the privacy policy of each and every site that collects personal information. This privacy policy applies only to information collected by this site.

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order, or legal process served on our website.

We also use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, provide customer service, and an email service provider to send out emails on our behalf. When you purchase items from us, we will share your personal information with the third party, as necessary for the third party to provide that service.

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. These track the online movement of Web users. Instead of being stored on the user’s hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period.

By providing your email address in conjunction with a purchase transaction you authorize Professional Optical to communicate with you by email regarding this purchase transaction. This authorization applies regardless of whether the purchase transaction is finalized.

By using our services, you consent to our collection, use and disclosure of your personal information as follows:

  1. Our Privacy Compliance Officer is accountable for our compliance with this privacy policy. If you have any questions, concerns or complaints about our privacy policy, please contact us in writing at the below:

Professional Optical

8081st Ave S

Lethbridge, AB T1J 4T1

Or send an email to

If your personally identifiable information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or update it by updating your account information online, emailing our customer support at Or by contacting us by telephone or postal mail at the contact information listed above. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

In the event you do decide cancel your account and no longer do business with us, the Health Act of Canada requires us to retain a health record of your purchase for 10 years. These records are held in confidence and only used in the event of Federal Government of Canada’s requirements.

  1. You may withdraw your consent to the collection, use or disclosure of your personal information at any time, subject to our requirements for continued retention of your information (for example, for legal or billing purposes) and reasonable notice. If you wish to withdraw your consent, please contact our Privacy Compliance Officer at

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

  1. If we use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our Site or the sites of our affiliates. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our Site. Cookies are used to save information such as items you have placed in the cart, or previous items you have looked at. The information collected on our behalf, is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our Site.

We use third party advertising companies to serve ads on our behalf across the Internet. These third-party advertising companies employ cookie and Web Beacon (also referred to as 1×1 pixel.gifs or action tags) technology to measure and improve the effectiveness of ads for their clients. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. To do so, these companies may use anonymous information about your visits to our website and other websites. This information can include: date/time of banner shown, their cookie, and the first three octets of the IP address. They do not collect personal information (PII) and are prohibited from using your personal identifying information for promotional purposes. This anonymous information can also be used for online preference marketing purposes. The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

  1. We use third-party vendors, including Google, to show our ads on sites on the internet and to use cookies to serve ads based on your prior visits to our website. We use analytics data to inform and optimize our ad campaigns based on your prior visits to our website. You may opt out of Googles use of cookies by visiting theGoogle Advertising Opt-Out Page. More information on opting out of a third party vendors use of cookies is available by visiting theNetwork Advertising Initiative Opt Out Page. You may also opt out of our use of Google Analytics by visiting the Google Analytics Opt-Out Page. We may have reporting of your aggregate interactions with our ads across the Google Display Network or DoubleClick for Advertisers in conjunction with activity on our website.


  1. Our site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. Also if you use the customer review feature on our website which may contain personally identifiable information. We do, in cases, obtain the customer’s consent via email prior to posting the review to post their name along with their review. To request removal of your personal information from our blog, community forum, or testimonials contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


We take the security of your information very seriously. Our ecommerce system uses the latest SSL (Secure Sockets Layer) technology – the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Professional in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with most browsers. This ensures that your credit card information remains totally secure. It’s about as secure as using your local bank machine.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, your products are delayed or ready for in-store pickup, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.


We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at



Effective Date: 02/01/2015

COPYRIGHT NOTICE. Copyright © 2017 Plausteiner Professional Optical (1984) Ltd., All rights reserved. Any rights not expressly granted herein are hereby reserved.